# Consumer Protection Law Group

How CPLG transformed intake into a scalable growth engine

### About CPLG

Consumer Protection Law Group (CPLG) is a high-volume plaintiff law firm, serving clients across the country. The firm manages thousands of leads through multiple intake teams. It needed a faster, more consistent way to qualify and convert clients without increasing headcount.

### The Challenge

- Manual follow-ups stretched intake staff thin

- High labor costs per signed case limited growth

- Leads fell through the cracks during handoffs

- Top performers were bogged down by repetitive admin

We did an A/B test with clients and there was no difference in whether people cared if they were talking to Superpanel or a human.

Eamon Graziano

COO of CPLG

## Results with Superpanel

### Efficiency

- Over 50% of manual intake workload shifted to Superpanel's digital teammate

- Doubled signed cases per month and increased filings with a leaner team, without sacrificing quality

### Capability

- Introduced labor cost per acquisition as a core metric

- Intake no longer a constraint, firm now aiming for 1,000+ signed cases per month

- Modernized intake before competitors, building durable advantage

### Adoption

- Began routing a small share of inquiries through Superpanel, benchmarking results against intake team

- After proving performance step by step, the firm fully adopted the system, shifting the majority of intake work to Superpanel

### Client Experience

- Performed an A/B test with clients. Established no meaningful difference in client experience with Superpanel or a human.

Our top-performers are empowered by Superpanel, and being fed a pipeline of people who are ready to sign.

Eamon Graziano

COO of CPLG

## Your Growth Shouldn't Be Limited by Capacity

Superpanel handles the front line around the clock so your team can focus on the work that requires human judgment.